The professionals at STE are ready to answer your questions about telecommunications. We’ve assembled a list of some of our most frequently asked questions below. Have a specific question not answered below? Call us at 800-999-3940!
1. What services does Service Telephone & Equipment provide?
Service Telephone & Equipment (STE) provides business communication and telecommunications infrastructure solutions, including IP phone systems, structured cabling, fiber optic installation, paging systems, and sound masking solutions.
We design, install, and support communication systems that help businesses stay connected, secure, and operational.
2. Does Service Telephone & Equipment provide mobile phone repair?
No. Service Telephone & Equipment does not repair mobile phones, smartphones, tablets, or other personal wireless devices.
Our services focus exclusively on commercial business communication systems and infrastructure, not consumer electronics repair.
3. Do you install business phone systems for companies?
Yes. STE installs and supports hosted, on-premises, and hybrid VoIP business phone systems tailored to your organization’s size, workflow, and future growth needs.
We handle system design, installation, programming, training, and ongoing support.
4. What is structured cabling, and why is it important?
Structured cabling is the physical infrastructure that supports your phones, internet, paging, and network systems.
Properly installed cabling ensures:
- Reliable communication
- Faster network performance
- Scalability for future expansion
- Reduced downtime and troubleshooting issues
STE installs certified copper and fiber cabling systems backed by manufacturer warranties.
5. Do you work with new construction and office renovations?
Yes. STE regularly works with contractors, IT teams, and facility managers on new construction projects, office buildouts, and infrastructure upgrades.
We design communication systems from the ground up to ensure long-term performance and flexibility.
6. Do you install or service paging systems?
Yes. STE designs, installs, and maintains facility-wide paging systems for offices, healthcare environments, schools, and industrial facilities.
These systems support daily communication, multi-zone paging, and emergency announcements.
7. What is sound masking, and who needs it?
Sound masking uses engineered background sound to reduce speech intelligibility and improve privacy.
It is commonly used in:
- Medical facilities
- Pharmacies
- Open office environments
- Conference rooms and executive spaces
STE installs integrated sound masking systems that improve both privacy and workplace comfort.
8. Do you provide residential phone or home networking services?
No. STE specializes in commercial and institutional communication systems.
Our services are designed for businesses, healthcare facilities, offices, and large organizations rather than residential homes.
9. Do you offer ongoing support after installation?
Yes. STE provides ongoing system support, maintenance, and service after installation.
Most service requests are addressed the same business day, helping minimize downtime and maintain reliable communication.
10. What areas does Service Telephone & Equipment serve?
STE serves businesses throughout North Carolina’s Triad region, including Greensboro, High Point, Winston-Salem, Burlington, and surrounding communities with local installation and support services.
11. Does Service Telephone & Equipment repair computers or personal electronic devices?
No. Service Telephone & Equipment does not provide computer repair or service personal electronic devices such as laptops, desktops, tablets, or consumer networking equipment.
STE specializes exclusively in business communication systems and telecommunications infrastructure, including business phone systems, structured cabling, fiber optics, paging, and sound masking solutions for commercial environments.